General Information about Customer Order Info

Why Use This Procedure?

This procedure contains gathered information about a customer order. You will also find different logs with information linked to the order. The Customer Order Info is an important and central procedure in the system, since it can display all the existing customer order information from anywhere in the system.

On the heading row you load the customer order number or the customer's order number. You will find the following tabs in this procedure:

• Main - under this tab you will find information about the customer's mailing address, delivery address, terms, etc.
• Rows - under this tab you will find information about the customer order rows.
• Invoicing plan - under this tab you will find information about any invoicing plan on the customer order.
• Order confirmation - under this tab you can preview the order confirmation that was sent to the customer.
• Manufacturing - under this tab you will find information about any manufacturing order linked to the customer order.
• Delivery/Invoice - under this tab you will find information about delivery log, delivery reliability, invoice basis, invoicing log and product register linked to the customer.
• Cost/Income - under this tab you will find information about costs and income linked to the customer.
• Shipping - under this tab you will find information about any shipment number registered on the customer order.
• Nonconformities - under this tab you will find information about nonconformities and cost of poor quality registered on the customer order.
• CRM - under this tab you can for example link e-mail messages regarding the customer order.

Under each tab (except the Order confirmation tab), you can use the Info menu by right-clicking to access a number of procedures in order to find and update information as well as perform activities.
If max quantity is used on a part, the manufacturing order number will be shown in italic font if several manufacturing orders exist on the row. If you place the cursor over the manufacturing order number in italic font you will see detailed information in a so-called tooltip.
All incorporated manufacturing orders are shown under the Manufacturing tab.

You cannot update any information on a customer order in this procedure, except for the CRM tab when the order has status 9.

Customer Order Info

You can open the Customer Order Info procedure anywhere in the system via Ctrl+F11 or by right-clicking to open the Info menu. The procedure is then linked to the customer order number that is loaded in the open procedure.

Window Functions

Read more about the Window functions under Window Functions in the MONITOR Basics guide.