Service Operations and Service Material

Here you will see performed reportings on service operations and service material. Each reporting or recording made will be shown in italic font below the operation to which it belongs. The total reported time will be shown on the service operation row in the column Reported time.

If the pricing on the row is set to Fixed price, the planned time on the row forms the basis for the price. The time to charge will then be the planned time.

If the pricing on the row is set to Continuous, the reported time on the row forms the basis for the price. The time to charge will then be the reported time. You can edit the charged time.

If the pricing on the row is set to No charge, no charge will be made.

If the service operation is a subcontract, the planned cost will be shown in italic font in the Pl. time column. The reported cost will be shown in italic font in the Rep. time column. If no cost has been registered for the subcontract operation, this will be illustrated by a red exclamation mark. Please remember that the cost for the subcontract does not affect the price given to the customer. If the reported cost is 0 or differs from the planned cost, the person who summarizes the service must decide if this shall affect the price to the customer. If so, the price must be changed manually before the summary is saved. A service operation row will be highlighted in red if a service operation is added afterwards, which means that the operation does not exist on the customer order just on the manufacturing order.

To the far right you will find a "cost section" that is always displayed in the company currency regardless of the currency on the customer order. Here you will see the costs for the service operation rows and service material rows. Under the column Planned cost, the planned quantity is multiplied by the service operation part's/service material's standard price.

This also applies to the service material when it comes to planned and reported quantity. Material rows that are added afterwards also appear in red.

Managing SO and SC Mark-ups

SO and SC mark-ups are added based on a default general storage overhead in the columns Planned cost and Reported cost. If the setting Use SO/SC mark-up exceptions in the system? has been checked, any exceptions entered for the part will be considered.