E-mail settings

Here you can register the details of the e-mail server used by the webshop to send e-mails. This information is used in order to send order confirmations and login details, etc. to customers. Check to ensure the e-mail settings are working properly. It is important to notify your IT Department that the e-mail settings in the webshop must be updated, if anything changes. Fully functioning e-mail is an important component of the webshop.

The application server (Monitor server) generates and sends e-mails. The ports from the application server to your e-mail server must be open in order for the e-mail to work.

E-mail method

With this method you can manually enter e-mail settings for SMTP.

  1. In the E-mail server field, enter the name of the e-mail server.
  2. In the Port field, enter the required port.
  3. In the Sender name field, enter a sender name for e-mail messages.
  4. In the Sender address field, enter the sender address to be used by the webshop.
  5. In the User name for the e-mail account field, enter the user name for the e-mail account.
  6. In the Password for e-mail account field, enter the password for the e-mail account.
  7. In the Recipient address for admin field, enter the e-mail address for admin.
  8. In the E-mail address to which submitted e-mail forms are sent field, enter the address for contact forms.
  9. Check Use SSL encryption if this is used.
  10. Save.
  11. Click Test the settings to make sure everything is working as intended.

With this method, you use the settings entered in Monitor ERP under System settings | System overall | E-mail.

  1. In the Sender address field, enter the sender address to be used by the webshop.
  2. In the Recipient address for admin field, enter the e-mail address for admin.
  3. In the E-mail address to which submitted e-mail forms are sent field, enter the address for contact forms.
  4. Save.
  5. Click Test the settings to make sure everything is working as intended.

You must choose this method if you use Exchange Online (part of Microsoft 365), in order for e-mail from the webshop to work. In the Users procedure in Monitor ERP you must firstly configure the user for the webshop as follows: E-mail method should be Server based, via Microsoft Exchange Online. This is the user to which the Webshop authenticates. The user has an API license. Read more in the online help for Monitor ERP Activate OAuth 2.0 with Azure Active Directory. Please note! In order for new installations of the webshop’s API user to work, a new session must be started. This is done by starting the Logged in users procedure and deleting the session the webshop is using. The webshop itself creates a new connection when it is logged out, and the new e-mail settings can then be used.

  1. In the E-mail address to which submitted e-mail forms are sent field, enter the address for contact forms.
  2. Save.
  3. Click Test the settings to make sure everything is working as intended.