Service Management

Using the Service Management in MONITOR the company can plan, perform, and report service engagements on their products (serial numbers). The service management supports warranty commitments, as well as urgent and planned service engagements. There is functionality for service engagements performed at the customer's location or at your own facilities, and service by your own personnel or by external suppliers/business partners. Using the mobile application called MONITOR Mobile it is possible for technicians working in the field to easily report their performed service tasks.

The Service Management is a complement to the Sales module and contains a number of service related procedures. Service orders are registered in the Register Customer Order procedure where a window has been added called Register service.

Also read the chapter called Service Management in the Using MONITOR Procedures guide. There you find information about how to get started with the service management and there is also a description of the work flow for a service order in MONITOR.

Read more about the reference help for the respective procedure included in the Service Management: