Country settings

Here you can configure the countries that will be available for transactions in the webshop, as well as the VAT group for the countries in question. The countries and customer groups shown are loaded directly from Monitor ERP. The settings here determine which countries will be selectable for the customer during Register account and Order checkout. In the Available column, select the countries you want to be available to the user. The selectable countries are also used if you have activated Allow user to change his/her address in the webshop, so the customer can change the delivery address on his/her account.

These countries also determine which countries will be selectable when making payment via Klarna Checkout (option). The countries that can be selected are determined by the support provided by Klarna and the settings configured in Monitor Webshop.

At the top of the page there are filter functions that make it easier for you to find a specific country. The following filter functions are available: Code (country code), Country, Customer group, EU member, and Available.

Select EU member in the table if the country belongs to the EU. This setting will then be used in Freight manager.

The Customer group column determines which customer group a new customer registered via the webshop will be assigned to in the “Customer group” field under the Settings tab, in the Customer register procedure in Monitor ERP. The customer group determines the sales account that will be used for invoicing in Monitor ERP.

With VAT group – Private customer and VAT group – Company you can override the settings configured in the Countries procedure in Monitor ERP. If you do not choose one of these fields, the settings from the Countries procedure in Monitor ERP will be used.

During checkout

When the country is chosen, the VAT group is set in line with this country. Please note! Also applies to Klarna Checkout.

The following applies for authenticated private customers:

  • Can’t always change address (depends on permissions)
  • By default, the VAT code linked to the default delivery address applies.
  • If the customer changes to an alternative delivery address, the VAT code for this address applies.

  • If the customer changes country, the following applies:

    • If there is an override for private customers for the selected country in the Country settings in the webshop, this will apply.

    • If, in the Country settings of the webshop, there is not an override for the selected country and user type, the VAT group in the Countries procedure in Monitor ERP will apply.

The following applies for visitors (unauthenticated private customers):

  • Can always change address and country. Default country is taken from the visiting customer, VAT group is taken from the country that is linked.

  • We assume that all visitors are private customers.

  • If the visitor changes country, the following applies:

    • If there is an override for private customers for the selected country in the Country settings in the webshop, this will apply.

    • If, in the Country settings of the webshop, there is not an override for the selected country and user type, the VAT group in the Countries procedure in Monitor ERP will apply.

The following applies for authenticated corporate customers:

  • Can’t always change address (depends on permissions).

  • By default, the VAT code linked to the default delivery address applies.

  • If the customer changes to an alternative delivery address, the VAT code for this address applies.

  • If the customer changes country, the following applies:

    • If there is an override for corporate customers in the Country settings in the webshop, this will apply.

    • If, in the Country settings of the webshop, there is not an override for the selected country and user type, the VAT group in the Countries procedure in Monitor ERP will apply.

  • When admin creates a new account, an existing customer is chosen. The customer has already been registered in Monitor ERP, so it is assumed that its VAT code is correct.

  • When a new customer registers in the webshop, it is the country of the delivery address which determines the VAT that applies for the new customer.