A new supplement called Service Management has been developed for companies that perform service of their own products. You can plan service engagements, spread information about service engagements and report service engagements.
By using this supplement you can manage installation tasks and warranty commitments, as well as urgent and planned machine service. The Service Management handles service engagements performed at the customer's location or at your own facilities. The service can be performed by your own personnel or by external suppliers/business partners.
The product register has been given extended functionality to support the service management. You will, for example, find functions used to change owner, save meter readings and see old meter readings. You can see all registered nonconformities and service orders (both current and old) and you can also see how different serial numbers have been combined to create an assembled product. The serial number can be created from both purchase orders and customer orders.
Using the mobile application called MONITOR Mobile it is possible for technicians working in the field to easily report their performed service tasks. It is also possible to register service plans for recurring service engagements. If you use the supplement Warehouse Management there are some aspects you need to consider if your service cars/busses are registered as own warehouses. In MONITOR you will find a component for the Start page called Order backlog service order.