Nonconformity Type

Here you select which type of nonconformity that you want to register. Depending on which nonconformity type you select, different fields for registering the nonconformity will appear, and different activities and costs will be default. If you use the PopUp feature or the F4 key, you can search by nonconformity type. There are four nonconformity types:

• Customer nonconformity - such as claims or complaints from customers on sold products.
• Supplier nonconformity - such as claims or rejects returned to the supplier on purchased goods or subcontracting parts.
• Internal nonconformity - such as internal rejects or rework on operations, which do not affect a customer or supplier.
• Preventive action – such as actions taken to prevent future nonconformities. These may apply when reviewing the cost of poor quality for several claims, and the conclusion is to create a preventive action to avoid future claims. It may also apply to environmental improvement (betterment) measures, rationalizations that must be monitored etc.

It is possible to change type on an already registered nonconformity. You will find this option under File in the Window menu. A warning appears if the nonconformity status is 2 or higher. If the nonconformity basic type is changed, the validated fields will be emptied while other registered information will not be affected. If you change to a nonconformity type of the same basic type, no registered information will be affected.

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