The nonconformity number is included in the name of the XML and PDF files sent via e-mail. If the nonconformity number contains characters invalid for file names (such as slash "/"), these will be replaced with hyphens "-" in the file name.Why Use This Procedure?
The Register Nonconformity is used to register all kinds of nonconformities. This procedure can be opened automatically when you enter a reject/rejection, for example during arrival reporting of subcontracts, when reporting receiving inspections or using posterior rejection. You can also register nonconformities in connection with reporting in the Operation Reporting and Comprehensive Reporting procedures (this is determined by a setting). In all these cases, some part and order information will be copied to the new nonconformity.
The default values for each respective nonconformity type, as well as other basic data, must be registered before using this procedure. Read more about this in the Help Function for the Register Basic Data procedure.
On the heading row, you select nonconformity type and who will be responsible for new nonconformity items. The nonconformity type determines which information can be registered under the Register nonconformity tab.
You link activities and costs to each nonconformity item under the tabs. The costs for any rework / new manufacturing caused by nonconformity can be loaded here, based on the reported data taken from operation or manufacturing order reporting.
The purpose of these registered nonconformity items is to allow a following-up of the costs, monitoring activities, printing nonconformity documents, as well as obtaining other information regarding existing nonconformity items from the system.
You can save an existing nonconformity item as a new nonconformity item by using Save as... in the File menu. This can be useful if several claims occur at the same time with different reject reasons, serial numbers or part numbers.
You can also change the nonconformity type on an existing nonconformity that has not reached status 4 (Finished). This is done by using the option Change nonconformity type in the File menu.
Nonconformity Documents
You can use this procedure to print different documents related to a registered nonconformity item. These documents are managed just like other forms in MONITOR. Therefore, you must review your settings under Form Settings, Form Additional Text and Languages before using this procedure.
Attach XML File when Sending Claim Reports via E-mail
To suppliers who also use MONITOR the customer can attach a claim report for supplier nonconformity items as an XML file and send the file in an e-mail by using the function Send via e-mail in the Window functions. The default setting is to attach an XML file to the e-mail message along with the PDF file of the report that is always sent. This is configured under the button Attach XML file under the Info tab in the Update Supplier procedure.
The nonconformity number is included in the name of the XML and PDF files sent via e-mail. If the nonconformity number contains characters invalid for file names (such as slash "/"), these will be replaced with hyphens "-" in the file name.
Register Customer Nonconformity from XML File
The supplier drags the XML file from the e-mail message and drops it in the procedure window in this procedure or in the Procedure menu to create a new customer nonconformity. Read more about this in the New Customer Nonconformity from XML File. To attach a claim report as an XML file and import it to a new customer nonconformity by using drag and drop are functions included in the MONITOR-to-MONITOR feature.
8D
To support the 8D work process you can create activity templates per customer in the Activities procedure in the Global Settings module. These templates can then be used under the Activities tab if a specific customer should follow a certain method and/or use specific documents during the nonconformity management.
Full Integration in the MONITOR System
The nonconformity items that are registered here, are also shown in the rest of the system, such as in Part Info or Order Info. Any substitute orders that are linked to nonconformity items can be shown in the abovementioned procedures.
Lists
However, delayed deliveries or too early deliveries to customers or from suppliers are not registered as nonconformity items. These are captured via the delivery and arrival logs, and can be seen in the Delivery Reliability to Customer and Supplier Rating procedures, respectively. If these nonconformity items should be registered as a cost of poor quality, you must also register a nonconformity case.
Lists used to obtain information regarding registered nonconformity items in order to measure delivery performance, cost of poor quality or activity follow-up, can be found in the Inventory module under the menu heading Quality.
Window Functions
Read more about the Window functions under Window Functions in the MONITOR Basics.