Customer / Supplier Info

The Customer / Supplier info section only appears for customer or supplier nonconformities. This is where you enter the respective customer or supplier information.

Your Nonconformity Number

If you have received a nonconformity number, either from a claim received from a customer or a claim reported to a supplier, you enter that number here.

Your Order Number

This is where you either a customer order number or supplier order number. If you enter a customer order number, "Your order number" is automatically loaded from the order.

Your Reference

Here you can select a customer or supplier reference. If you enter an order number, "Your reference" is automatically loaded from the order. Most often, the nonconformity reference is different from the regular reference, and that is why you can select any one of the references that have been registered for each respective customer or supplier.

E-mail

Here you can select one of the e-mail addresses registered for the selected customer/supplier. If you select a reference in the Your reference field and that reference has a registered e-mail address, the reference's e-mail address will be selected by default. Regardless whether another e-mail address was already selected. If required, you can enter a unique e-mail address for the nonconformity. The e-mail address entered in this field will also be selected by default under the tabs Claim Report (supplier nonconformity), Confirmation and Response (customer nonconformity).

of