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The Service / Reporting Tab

Under this tab you normally check the box Arrived. You can also enter an Internal comment and/or an External comment. If you have installed the supplement Document Viewing, you can also link documents using the button . You can also see linked documents, the button will then have a blue background . You enter a Goods location in order to describe where the product is placed at the service location. In the field Shipment number or reference number you can enter the number used by the customer when sending the product.

In the lower portion of the tab you can add order rows, if needed.

Undo Arrived

If you want to undo an arrival reporting, you uncheck the box Arrived and save. This is possible for orders with status 6 - Arrived. The control question Select the status which the service order will be given then appears and you can change the status to one of the following: